Refund policy

Return & Refund Policy

We want your order to arrive safely and match the item description.

Returns
You may contact us within 14 days after delivery to request a return. To be eligible, the item should be unused, unopened, and in its original packaging.

Damaged or defective items
If your order arrives damaged, defective, or missing important parts, please contact us within 7 days after delivery with your order number and clear photos of the issue. We will review the case and help with a replacement, refund, or another reasonable solution.

Return shipping
Unless the item is damaged or incorrect, customers are responsible for return shipping costs. Original shipping fees may be non-refundable.

Non-returnable items
Opened puzzles, used items, gift cards, customized items, and final-sale items may not be eligible for return.

Refunds
Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent back to the original payment method. Processing time depends on your payment provider.

For help, please contact us through our Contact page.